A leading security firm is currently seeking a highly disciplined Grade C Control Room Operator to join their team in Germiston, Gauteng. This role is ideal for experienced security professionals who excel in surveillance monitoring, incident coordination, and high-pressure dispatching.

The position is fully compliant with PSIRA regulations and the NBCPSS (National Bargaining Council for the Private Security Sector) standards, ensuring fair remuneration and statutory benefits.

Job Overview

Feature	Details
Position	Control Room Operator (Grade C)
Location	Germiston / Johannesburg, Gauteng
Industry	Private Security
Salary	NBCPSS Main Agreement Rates
Job ID	27809

Minimum Requirements

To qualify for this position, applicants must meet the following strict criteria:

PSIRA Grade: Active and valid Grade C registration (or higher).
Experience: Minimum of 5 years verifiable experience in a security control room.
Education: Grade 12 (Matric) certificate.
Clearance: Clean criminal record (SAPS) and clean credit record (ITC) are mandatory.
Tech Skills: Proficiency in security software (e.g., HikCentral, Dahua DSS) and electronic occurrence logs.

Key Responsibilities

The successful candidate will be responsible for the “heart” of the security operation:

Surveillance: Continuous live monitoring of CCTV feeds across residential and commercial sites.
Dispatching: Immediate response to panic signals and dispatching armed response or emergency services (SAPS/Medical).
Access Control: Remote management of sensitive facilities and vehicle verification.
Reporting: Maintaining detailed, chronological electronic occurrence logs and incident reports.
Fault Logging: Monitoring and reporting technical system failures to the maintenance teams.

Core Competencies

Stress Management: Ability to stay calm during emergency dispatching.
Attention to Detail: Precision in recording chronological event logs.
Communication: Clear, professional radio and telephonic etiquette.

Itumeleng’s Insider Tip: Nailing the “5-Year” Requirement

Because this role requires 5 years of experience, the recruiters aren’t just looking for someone who can watch a screen—they want a “Dispatcher.” In your CV, don’t just say you “monitored cameras.” Instead, emphasize your experience with Rapid Response Coordination and your familiarity with NBCPSS standards. Mentioning specific software like HikCentral or Dahua DSS will also give you a major advantage over other applicants!

How to Apply

Interested candidates should prepare their updated CV, PSIRA Certificate, and ID copy.

Apply Online
Note: Please use Job ID 27809 when applying.

Frequently Asked Questions (FAQs)

1. What PSIRA grade is required for this position? You must hold a valid and active PSIRA Grade C registration or higher. Candidates without a valid PSIRA certificate will not be considered.

2. Is experience mandatory for this role? Yes. This specific vacancy requires a minimum of 5 years of verifiable experience working within a security control room environment. It is not an entry-level position.

3. What does “NBCPSS Compliant” mean for my salary? It means your salary is governed by the National Bargaining Council for the Private Security Sector. You are guaranteed a minimum rate based on your grade and geographical area, along with statutory benefits like a Provident Fund and Medical Insurance.

4. Will I be required to work night shifts? Yes. The role involves a 12-hour shift schedule, which includes nights, weekends, and public holidays on a rotational basis.

5. What software knowledge is needed? Successful candidates should be comfortable using modern surveillance interfaces such as HikCentral or Dahua DSS, as well as electronic occurrence logs (E-logs).

6. Why is a credit check (ITC) required? Because Control Room Operators handle highly sensitive client data and high-value security systems, a clean credit record is often required to verify financial reliability and integrity.

G4S Security is looking For Grade C Control Room Operator