AfriSam (South Africa) (Pty) Ltd, a leading manufacturer and supplier of high-quality construction materials specializing in Cement, Aggregate, and Readymix Concrete, has officially opened applications for a permanent Contact Centre Agent. This critical client-facing role will be physically stationed at the Peninsula Quarry operations hub in the Western Cape Province.
Reporting directly to the Contact Centre Team Leader, the successful candidate will manage daily customer service delivery pipelines, verify order data inputs, schedule vehicle dispatches, and resolve complex client inquiries. AfriSam is a designated employer under the Employment Equity Act, and appointments will be aligned with company transformation objectives.
Vacancy Portfolio Overview
📅 Strict Application Cutoff: Applications must be fully submitted via email before the formal closing date on 05 June 2026. Late submissions will be filtered out by the human resources mail server.
| Administrative Field | Official Corporate Recruitment Details |
| Hiring Company | AfriSam (South Africa) (Pty) Ltd |
| Position Title | Contact Centre Agent |
| Deployment Location | Peninsula Quarry, Western Cape |
| Employment Type | Permanent |
| Date Issued | 28 May 2026 |
| Closing Date | 05 June 2026 |
| Remuneration Package | Market-related company package |
Mandatory Entry & Minimum Requirements
To clear the initial human resources desktop compliance audit, candidates must possess one of the following recognized educational foundations along with the specified core skills:
- Educational Threshold (Any of the following are fully accepted):
- Grade 12 National Senior Certificate.
- Amended Senior Certificate (Adult Matric).
- National Certificate Vocational (NCV) Level 5.
- Technical Matric N3 (Must include 4 technical subjects paired with 2 official languages).
- Added Advantage Certification: A completed Certificate in Call Centre practices or related customer relations training is a distinct advantage.
- Work Experience: Prior experience inside a call center or heavy customer-focused environment is highly beneficial (preference given to candidates with experience in a cementitious, concrete, or construction materials enterprise).
- Technical Literacy: Strong computer proficiency in MS Word and Excel. Direct user experience with SAP software systems will be treated as a major advantage.
- Core Competencies: High level of corporate professionalism, excellent written and verbal communication skills, strong interpersonal capabilities, and exceptional planning or organizing skills.
Key Core Responsibilities
The appointed agent will take charge of frontline customer pipelines and logistics coordination:
- Providing excellent customer service and maintaining international Call Centre best practices.
- Ensuring absolute accuracy of digital data input across all order logging and tracking processes.
- Attending to and rapidly resolving customer queries relating to product pricing, order status, and physical deliveries.
- Liaising closely with regional Territory Sales Managers to ensure overarching company business objectives are met.
- Ensuring efficient vehicle utilization and managing accurate scheduling for aggregate and material deliveries.
How to Apply: Official AfriSam Direct Email Process
⚠️ Important Compliance Notice: Candidates currently employed internally within AfriSam must formally notify their immediate Line Manager of their interest before filing an application.
Follow this straightforward layout to submit your digital credentials directly to the Western Cape talent acquisition desk:
1.Collate Your Application Portfolio:Step 1.
Assemble your updated, comprehensive CV highlighting your call center experience, typing skills, or SAP system knowledge. Attach a clear copy of your ID and your Matric or Technical N3/NCV certificate.
2.Format Your Email Subject Line Explicitly:Step 2.
Open your email client and draft a new message. You must use the exact required corporate reference tag: Contact Centre Agent as your email subject line to ensure it drops into the correct review folder.
3.Transmit to the Cape Recruitment Hub:Step 3.
Send your complete document attachments directly to the official email address: cape.recruitment@za.afrisam.com. Ensure this is sent well before the closing hour on Friday, 05 June 2026.
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